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Are you passionate about problem-solving and eager to develop your skills in a fast-paced environment? As a Trainee Estimator at The Safety Letterbox Company, you’ll play a key role in delivering outstanding service to our customers, helping them find the perfect solution for their needs. This exciting role involves engaging with clients, understanding their requirements, and translating those needs into tailored solutions. You’ll guide customers with expert advice, delivering detailed quotations and 2D AutoCAD drawings that not only meet their budget and specifications but also showcase our professionalism and commitment to quality.

With a genuine interest in learning and developing, you’ll build strong relationships with clients, ensuring they return for future projects. You’ll also gain a deep understanding of our diverse product range, technical drawings, and manufacturing processes, enabling you to produce compliant and industry-standard quotations. If you have a passion for aesthetics in the built environment and an eye for detail, this is a fantastic opportunity to provide top-tier solutions while growing your career within an innovative and supportive company.

As a Trainee Estimator at The Safety Letterbox Company, you will have the opportunity to develop a range of valuable skills while contributing to our success. Your key responsibilities will include:

Develop AutoCAD Skills: Learn and master the creation of 2D AutoCAD drawings to accompany customer quotes, showcasing precision and attention to detail.

Customer Support: Assist with customer enquiries, ensuring that clients receive prompt and knowledgeable responses.

Quotation Management: Produce tailored quotations that align with customer needs and follow up on them to secure successful conversions.

Sales Growth: Gather essential information from customers to generate accurate quotes, with a focus on increasing the number of quotations and improving conversion rates.

Sales Impact: Contribute to boosting sales by nurturing client relationships and ensuring quotes align with their budget and specifications.

CRM Utilisation: Record and track customer data using the ODOO CRM system, ensuring accurate and up-to-date records.

Collaborate with Teams: Work closely with other departments, such as accounts, dispatch, and production, to ensure smooth internal processes and timely deliveries.

Relationship Building: Foster strong working relationships both internally and externally, contributing to seamless operations and customer satisfaction.

Administrative Support: Keep records organised and assist with filing paperwork to maintain an efficient and streamlined workflow.

This is an exciting role where you’ll not only contribute to the company’s growth but also gain valuable technical and commercial experience in a supportive environment.

We are looking for an enthusiastic and detail-oriented individual to join our team as a Trainee Estimator at The Safety Letterbox Company. The ideal candidate will possess the following qualities and qualifications:

Skills & Abilities

Willingness to Learn: A strong desire to develop skills in estimating, AutoCAD 2D, and customer service, with a passion for continuous improvement.

Communication Skills: Excellent verbal and written communication skills for engaging with customers and internal teams, ensuring clear and effective interactions.

Attention to Detail: Demonstrates precision in producing accurate quotes and AutoCAD drawings, paying close attention to customer specifications and requirements.

Problem-Solving Skills: Ability to understand customer needs and provide tailored solutions that fit within their budget and the company’s product capabilities.

Organisational Skills: Strong time-management and organisational abilities to handle multiple enquiries, quotations, and follow-ups efficiently.

Collaboration: A team player who works well with various departments, such as production, accounts, and dispatch, to ensure smooth internal processes and successful project delivery.

Experience & Knowledge

Basic IT Skills: Proficiency in Microsoft Office and a willingness to learn AutoCAD 2D and the ODOO CRM system (prior experience is a plus but not essential).

Interest in the Built Environment: A genuine interest in aesthetics, design, and current standards in the built environment, with a passion for offering the best solutions to customers.

Sales & Customer Service: Any previous experience in sales or customer service is desirable, but not essential. The ability to build strong relationships with clients is key.

Personal Qualities

Enthusiasm & Drive: Motivated and eager to develop a career in estimating, with a proactive attitude toward learning new skills.

Problem-Solver: Takes initiative to understand and solve customer challenges, providing creative solutions that meet both their needs and compliance standards.

Professionalism: Upholds high standards of professionalism and confidentiality when dealing with customer enquiries and internal processes.

Adaptability: Willing to adapt to new challenges and opportunities in a dynamic and evolving work environment.

Qualifications

Training Commitment: Willingness to undergo relevant training, including AutoCAD and CRM system training, to fully develop in the role.

• Monday to Friday
• 9am to 5pm Monday to Thursday
• 8.30am to 4.30pm Friday
• Ability to work from home on a Wednesday (once passed probation)
• Fulltime, Permanent role.
• Based at our Neath office in Milland Road, SA11 1NJ

This is a fantastic opportunity for someone looking to gain hands-on experience in the industry and grow their career with a market-leading company.