
The Safety Letterbox Company are dedicated to maintaining our commitment as a market-leading mailbox and parcel box manufacturer, while also continuing to build and sustain a business ethos that creates value for all our stakeholders.
We achieve this by engaging with a wide range of stakeholders, both within and outside the organisation. Our approach is driven by a customer-focused continuous improvement strategy, aligned with our commitment to operating in a socially, economically, and environmentally responsible manner.
Guided by our passion, focus, and ethos, we have identified five key areas that shape our decision-making and help us deliver exceptional value.
Compliance, safety, people, and standards are at the heart of what we do. This commitment is reflected in our third-party certifications and regular audits of our internal processes and product compliance. For copies of our current policies or certificates, please feel free to contact us.
Our Policies:

Our Certificates











Our Memberships





Design
- Creating and delivering premium-quality mail & parcel boxes that offer communities peace of mind by ensuring their mail and parcels are securely protected.
- Driving innovation by responding to market demands and collaborating closely with customers and suppliers.
- Partnering with customers and stakeholders to support their sustainability goals through smart mail & parcel delivery solutions, carbon footprint reduction, and durable, long-lasting products.


Customers
- Delivering exceptional service to ensure an outstanding customer experience.
- Implementing a well-defined continuous improvement strategy focused on enhancing customer value.
Community
- Employing a targeted procurement strategy that prioritises working with UK-based and local suppliers whenever possible.
- Fostering long-term relationships with partners, suppliers, and customers to build mutual success.
- Collaborating with local, regional, and national partners to achieve shared sustainability goals.
- Engaging with the local community to support businesses and social enterprises, fostering innovation and talent development.
- Maintaining our commitment to supporting social enterprises, schools, and colleges within the local area.
- Continuing our efforts to contribute to both local and national charities.
- Encouraging and empowering employees to participate in charitable activities, both within and beyond the workplace.


People
- Recognised as Investors in People.
- Committed to attracting and retaining top talent by investing in their growth and success.
- Creating employment opportunities within the local community.
- Educating our workforce on sustainability and their role in supporting The Safety Letterbox Company’s sustainable strategy.
- Encouraging and empowering individuals to reach their full potential through a culture of continuous improvement.
- Strengthening employee engagement by monitoring progress and implementing targeted action plans and company initiatives.
Environment
- Minimise our carbon footprint by optimising energy use, adopting energy-efficient technologies, and transitioning to renewable alternatives that demonstrably reduce carbon emissions.
- Manage and reduce water consumption through efficient practices.
- Decrease waste generation by prioritising the reuse and recycling of materials and equipment before opting for responsible disposal methods.
- Incorporate recycled materials into our products and packaging wherever feasible.
- Embed environmentally sustainable principles into The Safety Letterbox Company’s policies and practices, including procurement processes for goods and services.
- Develop The Safety Letterbox Company’s operations to minimise environmental impacts and contribute positively to the local environment.

Our Commitment to Mental Health
The wellbeing of our employees is a top priority across the entire business. We are dedicated to addressing mental health proactively, providing accessible information, and fostering a supportive environment for all team members.
Our Managing Director and CEO, Alison Orrells, shares insights below on the steps we’ve taken to promote and support employee mental wellbeing.

Helping Future Generations
Swansea University
“Alison is one of the local employers that give their time to supporting our students in developing their employability skills. Without the dedication of employers we wouldn’t be able to offer the students the unique and invaluable experience of speaking to employers and successful business owners like Alison. I know from student feedback how much difference this not only makes to their personal development but confidence in their own future careers” – Emma Evans, Employee Consultant
