Our team

Meet our people, the backbone of this business…

“Alone we can do so little; together we can do so much”

Our people are the backbone of this business; their passion, commitment and dedication to our products and our customers is vitally important to support our mission of growth and investment. Many employees have been with us for 10, 15, 20 years and a couple over 25 years!

Their knowledge and experience is shared with the newer SLB generation coming into the business and in turn their openness to tech, innovation and new working methods is adopted by all.

We operate this business with transparency and absolute collaboration as a Team. For this business to be successful it takes everyone to commit and really support each other which ensures the customer feels the benefit. Everything we do is to ensure best practice, openness, empowerment and team work.

Our customers are always at the forefront of our minds – it’s about the quality of the product we produce, longevity, the prompt service, reliability and friendliness we offer to all customers and suppliers. We are here to work hard and do a great job, to appreciate every order and to respect each other.

Hopefully that gives reassurance to those looking to buy from us and in turn know that they are supporting a British Brand with local employees.

It is all about Value and ensuring everyone benefits from our actions.

Our History

In 1986 the company was started by Ian Brown, who identified a need for a mailbox to be fitted to the back of a letterflap on a front door to contain unwanted items, threats of arson and intimidation. This was following a visit to an elderly couple living on the top floor of a tower block with no means of escape and living in fear of incidents via their letterflap.

An engineer and business owner, Ian produced a box called Homeguard, fitted with an intumescent extinguisher and returned to install it for them free of charge. It provided then with so much peace of mind that Ian decided to market the product.

When demonstrating this product to architects and developers he was asked for mailboxes to go on, in and through the wall, as a result he then duly created and developed our first range of mailboxes.

Fast forward 35 years and we now have over 180 models of mailboxes in our range and we are at the forefront of innovation and aesthetics within mailboxes and now parcelboxes, this includes a 2 hour Fire Rated mailbox range and Secured By Design mailbox solutions. We also designed and manufacture FlaplockTM, a lockable letterflap, designed to lock off the letterflap as a retro-fit product, produced as a result of demand from UK Arson Task force teams, again to address crime associated with the letterflap.

SLB bespoke solutions are second to none – adorning the most prestigious of developments worldwide; including the Burj Khalifa, Dubai, and projects in Mexico, Gibraltar, US, Qatar, Australia with multiple projects being installed weekly in the UK. Working with designers, architects and developers, SLB have created the most visually impactful and beautiful arrangements with clever technical expertise, literally turning their vision into reality.

In 2011 Ian Brown received an MBE for services to Industry in the Queen’s Birthday Honours List and continues to operate as a consultant to the business , following his retirement in 2012 when SLB became part of the Renz Group.


alisonThe Safety Letterbox Company is the UK’s leading mailbox and parcelbox manufacturer and run by Ian’s daughter, Alison Orrells, who joined the business in 1999. Alison was instrumental in setting up many departments within SLB and bringing in multiple processes and procedures, and took over as Managing Director & CEO in 2007. Alison has received many recognitions over the years such as South Wales Business Woman of the Year 2016, Female Managing Director of the Year and the business itself has been recognised many times for Innovation, Growth and Expansion and International business.

Joining the Renz Group in 2012 was a mutually beneficial arrangement providing the backing of a large International Group and its resource and the almost 100 years of experience Renz had in Europe, whilst allowing SLB to be run as it always has been with strong family values and culture and a thorough understanding of the UK market.

SLB continues to grow and currently employs over 60 local people, all are vitally important to the business. It is run very much with best practice and ethical standards in mind. Departments include Sales & Estimating, Accounts, R&D, Marketing, E-commerce, Continuous Improvement, Production control, Installation, Service & Maintenance and Despatch. All products are made in-house with departments such as sheet metal, welding and fabricating, powder coating, assembly and engraving.

As manufacturers with total control over R&D, it enables us to work with the customer to provide the very best solution for their project.

Safety Letterbox Co has a loyal, experienced and highly productive team that work within an open, measurable and quality driven culture.

As an Investors in People and ISO9001 company, SLB operates a continuous improvement environment with a passionate and proactive mindset.

The customer is at the forefront of everything at SLB, and being a British manufacturer is vitally important to SLB core values.

SLB is very much a trusted voice in the Industry with involvement within many bodies such as Made In Britain, Chamber of Trade, CBI. Alison also sits on the Board of Swansea Bay Business Club, Manufacturing Wales and the CBI Council for Wales and Nationally for SME’s and Manufacturing.

SLB is firmly committed to its Corporate Social Responsibility pillars and the road map it follows to ensure the Company is consistently delivering for the business, valued customers, the environment and our community.

Renz Group is Europe’s market leader – it  employs over 820 personnel, with factories in Germany, Poland, France and SLB in the UK. It has immense capability , knowledge and expertise. With a phenomenal range of products for both mail and parcel delivery including the multi award winning myRENZbox intelligent systems, to satisfy and future-proof the growing demands of e-commerce and intralogistics.

investors in people

The Safety Letterbox Company have been Investors in People accredited since 22nd August 2002.

The Market Leaders

myRENZbox team member

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Building letterboxes upclose

Building mailboxes

Factory image building

Office meeting with Alison

Up close factory image

Painting image in Factory

Mail box painting

sheets of metal in factory 2

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sales image girl

estimating image

Party Image

SLB office team

Fitting in factory image

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Find Out More

Investment in people logo with team image

The Safety Letterbox Company Team

Our team here at The Safety Letterbox are extremely experienced in providing the ultimate service to all customers, creating detailed project drawings for every enquiry, a range of site services including surveys and installations, and quick lead times.

Manufacturing Departments

Sheet Metal

This team take flat sheet and extruded material and create the first stage of a products journey; cutting, drilling, punching, forming, folding.

Factory - Sheet Metal Department
Welding Department


Within our welding bays TIG welders ensure stands, aluminium and steel mailboxes and parcel boxes are formed for internal and external use.

Powder Coating & Engraving

Our dippers and sprayer take the manufactured product through our 3 stage pre-treatment before they are polyester powder coated to the customers choice of colours. Our engravers ensure the font style, size and infill colour reflect the customers vision.

Engraving Department
Assembly Department

Assembly & Despatch

All component parts are assembled to the customers configuration, with experience our products are skillfully assembled to suit the order.


Our CSCS and SSSTS team are ready to survey and install our mailboxes and parcel boxes on site. Having worked on many many projects within the UK and Overseas installing our products they offer a knowledgeable and responsible turnkey service.

Installation Department

Office Departments


Sam, our Marketing Executive brings much drive, experience, and passion into our team, having started with us in this key role in 2021, with many exciting areas to develop.


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Our enthusiastic sales team are always ready and available to discuss any up-coming project or requirement you may have. A fantastic bunch, with Jon as Commercial Manager, they are all super keen to ensure you have the very best product and service on your development.

Rebecca | Jon |


Quotations, amendments, advice, and AutoCAD drawings are provided by this knowledgeable team. Attention to detail, full market, and product knowledge, both Richard (Team leader) and Scott have been with SLB for more than 15 years, that’s a lot of knowledge to share!

Richard | Scott | Ceri

Estimating Image
Froomes Gate House Bristol


Disciplined, high attention to detail, accuracy and thorough describes our Accounts department. They always try to work with our customers to ensure the process is as timely and seamless as possible. Mike, Financial controller heads the team and has been with SLB for over 15 years.

Mike | Tim | Clare | Sarah | Belle | Charles

R & D

Innovation, producing a new change or product to ensure we always remain one step ahead of the market is their mission. As Technical operations manager Keith has been with SLB for more than 15 years and thoroughly understands all detail of our products, materials, and standards. Strongly supported by Jonathan designing and developing product and Simon, scheduling production and contract review- ensuring we make exactly what the customer requires. This team have developed Secured By Design and Fire Rated products for our market that have been really clever solutions to solve market problems.

Keith | Jonathan | Simon

Our team image on factory floor


The future of parcel delivery has been managed by Richard Wigley since its inception almost 5 years ago and is supported by Sarah (Sales), Tom (Technical and Service Manager) and Nathan (Business Development Manager) as experts within this specific range to offer a solution to any parcel delivery requirement. They will run through algorithms, system processes and API’s and the whole onboarding process.

Richard | Nathan

Continuous Improvement

David is six sigma green belt and passionate about continuous improvement, Dan works on CI from within the factory environment, so efficiency and best practice ensures the customer gets the best product, price, and service.


Employee making mailboxes with mask


Led by Keiron he ensures our products are delivered on time and in accordance with customer requirements. Scheduling carriers, restrictions on site, timings and juggling all aspects is supported by Abby who also looks after the aftersales of Locks & Keys.

Kieron | Abby

Managing Director

Alison – started with SLB in 1999, Alison has grown up with this business as it was started by her father Ian Brown MBE. Having worked in all departments, Alison took over as MD in 2007 and is very active in the business community through becoming a Board member at Swansea Bay Business Club, CBI council and Manufacturing Wales.

Alison Orrells - Managing Director

Our human side

Nick Nicholls

Nick - Installation Manager

Nick has been with SLB for over 15 years, having worked as our shopfloor supervisor. Now as Installation manager he has a thorough understanding of our products, SSSTS accredited, Nick is passionate about standards and delivering a great job for the customer. He and his team have even installed boxes in Qatar for us over the years!

Daly Allen

Daly - Assembly

Daly started with the company when he was 17, he has been with us for 16 years. Since joining the company he has installed all over the UK, worked in assembly at the factory and even traveled to the middle east to help with the RasGas Installation in Qatar. He also recently got married and became a dad!

Jon Parry - Commercial Manager

This is more than a job to me, I’m invested and growing with the business, as we are all, friendships made, questions asked and new product developed in-house, forward thinking at its best.

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No-obligation FREE consultation

We welcome the chance to discuss your project and we can share all that is current in terms of standards and product options totally free of charge.

Simply complete and submit the form and we will get back in touch WITHIN 24 HOURS to talk through your requirements.

We also provide Autocad drawings as required – it’s all part of the service!

Or drop us a quick email: [email protected]

safety letterbox mailbox Grid Icon

No-obligation FREE consultation

We welcome the chance to discuss your project and we can share all that is current in terms of standards and product options totally free of charge.

Simply complete and submit the form and we will get back in touch WITHIN 24 HOURS to talk through your requirements.

We also provide Autocad drawings as required – it’s all part of the service!

Or drop us a quick email: [email protected]