FAQ’s

What types of mailboxes do you offer?

We offer a wide range of mailboxes including wall-mounted, freestanding, through-wall, and recessed options. We also provide 2-hour fire-rated, anti-theft Secured by Design mailboxes, and digital locking keyless mailboxes.

What are parcel boxes and how do they work?

Parcel boxes are designed to securely store larger deliveries like parcels. Couriers can deposit packages into the box, which locks after the parcel is placed inside, ensuring safe storage until you retrieve it with an access code or through the mobile app.

What does the TS009 standard mean?

Are your mailboxes weather-resistant?

Yes, our mailboxes and parcel boxes are built from high-quality, weather-resistant materials like galvanised steel and aluminium, and can also be fitted with weatherproof cladding, ensuring durability in various climates.

Can I customise my mailbox or parcel box?

Absolutely! All of our products come with customisable options such as colour, size, finishes, vinyl printing and engraved lettering to match your preferences and property’s style. (excluding our SIB’s that comply to the Fire Safety (England) Regulations 2022)

What security features do your mailboxes have?

Our mailboxes and parcel boxes are equipped with advanced security features including robust locks, durable materials, anti-theft mechanisms, and our myRENZbox systems are IASME IoT Cyber Assurance Level 2 accredited.

What is a 2-Hour Fire-Rated Mailbox?

Do you offer fire-rated mailboxes?

Yes, we offer fire-rated mailboxes that meet UK building regulations, providing protection for up to 2 hours in case of a fire.

Can these systems be used for multi-residential buildings?

Yes, we specialise in providing mail and parcel solutions for residential complexes, offices, retail, hotels, airports and other multi-occupancy buildings, with many options tailored for large-scale use.

Do you provide international shipping?

Yes, we can arrange international shipping for our products. Shipping rates and delivery times will vary depending on the destination.

How do I maintain my mailbox or parcel box?

Our products require minimal maintenance. A simple wipe-down with a wet soapy cloth is usually sufficient 3-4 times a year. For lock mechanisms, occasional lubrication may be recommended.

Can your smart parcel boxes integrate with smart technology?

Yes, many of our parcel boxes are compatible with smart delivery systems that offer seamless interaction between two separate systems with an API Integration that can be tailored and integrated to every need of clients.

What is a secure information box?

A secure information box (previously known as premises information box) is a secure wall mounted box installed at a buildings entrance to store critical information for emergency services, such as fire safety details and site plans.

Who can access the secure information box?

Only the responsible persons (RP) and fire services have access to the information inside.

Where should a secure information box be installed?

It is usually installed near the main entrance or a designated emergency access point, making it easily accessible during an emergency.

What type of information is stored in the secure information box?

Documents like fire evacuation plans, building layouts, hazardous material locations, and emergency contact details are typically stored inside.

What materials are used for secure information boxes?

These boxes are made from durable, tamper-proof materials. Our SIB’s are made from 2mm and 4mm thick steel to protect the information from damage or unauthorized access.

Do secure information boxes meet security standards?

Our secure information boxes have been tested and certified to stringent security standards (STS205 Resistance Class BR2), to ensure they provide adequate protection and accessibility.

Can the contents of the box be updated easily?

Yes, the contents can be updated regularly to ensure emergency responders have the latest information about the building and its safety features.

What is the SIB key process

Working directly with the Fire Industry Association (FIA) we have developed a robust key strategy. The lock itself is highly specified and keys are held on a master log. Its content (the vital information needed to save lives) is for the purpose of the Emergency Services alone, but a unique key is held by the Responsible Person to enable updating of all administration and regular checks and audits. The Responsible Person must ensure the Fire Services are aware of the location of the SIB – to enable access, a master key is held by all Fire Brigades for all SIBs.

How do I order a key?

1. First, simply fill out the contact form, ensuring you complete all fields, and then press submit.
2. Once we receive your form, we will promptly contact you on the provided phone number to take your payment.
3. For security purposes, we will ask you a series of questions during this call.
4. Next, we will cut a new key and dispatch it to the alternative delivery address you provide, ensuring it arrives within a week.

I don’t have my key number – what do I do?

If you do not have a key number, then you can only purchase a replacement mailbox lock. Unfortunately, we do not hold a record of key numbers for mailboxes for security reasons and cannot provide historic information on previous key numbers for your mailbox.

How long does it take for my Keys & Locks to arrive?

You will receive your delivery usually between 3-7 working days

Can I have my keys cut locally?

Unfortunately not, for security reasons we have specific key cutting machines designed to only work with our locks. This reduces the chances of theft or identity fishing.

Does The Safety Letterbox come out to fit the locks?

No, however, our locks come with detailed instructions on how to easily replace the lock within a few minutes. You can view our tutorial here