PROJECT DETAILS | |
Project Name: | Charter Place |
Location: | Hounslow, London |
Client: | Bennett Construction Limited & Greystar |
Project Type: | Build to Rent |
Product: | myRenzbox & COM 2 Mailboxes |
Product Type: | In Front/ Out Front |
Installation: | Free Standing |
Colour: | Pearl Gold RAL 1036 |
Additional: | Engraved numbering, Matt Finish |
Charter Place

The Project
Charter Place presents an elegantly simplified, stylish living experience in the vibrant heart of Hounslow, central London.
It offers a variety of studio, 1, 2, and 3-bedroom apartments. Charter Place is a premier Build to Rent development. Each home is finished to a high standard, catering to modern lifestyles.
Bennett Construction Limited first engaged the Safety Letterbox Company in 2019. This was during the initial construction phase to provide post boxes for the main lobby. In 2021, Greystar expanded this collaboration. They incorporated a myRENZbox smart parcel locker, enhancing the development and its offerings for residents.


The Challenge
Initially, in 2019, we were approached to supply COM 2 mailboxes, polyester powder-coated in gold. These were installed in the main lobby post room. Eighteen months later, the mailboxes were relocated to block entrances. This change simplified access and improved convenience for the residents.
In 2021, the client contacted us again due to the increasing number of parcel deliveries. They needed a robust parcel management strategy. They sought our expertise to implement the myRENZbox fully intelligent parcel system. Despite the initial installation in the parcel room, by 2023, it became apparent that the system was not being utilised to its full capacity.


Our Solution
Our solution involved a comprehensive, customer-focused approach. We began by conducting a site survey to assess the optimal placement of the myRENZbox system. After reviewing potential locations and understanding the needs of the on-site team. We decided to relocate the parcel box to the main foyer area.
We reinstalled and recommissioned the parcel box in its new location, where it now operates at full capacity. This new placement in the main lobby area ensures that residents can have their parcels delivered on the first attempt. Then collect them at their convenience 24 hours a day. Couriers can deliver directly from their vans to the parcel box, streamlining the process.
Throughout the project, the Safety Letterbox team provided continuous support, monitoring the system to ensure optimal performance. Our trusted expertise and commitment to customer service have enabled us to maximise the utility of the parcel system, enhancing the overall living experience for the residents of Charter Place.

The Benefit
For the Client:
1. Improved Efficiency: The relocation and optimisation of the parcel system significantly reduce the burden on the management team.
2. Enhanced Resident Satisfaction: By ensuring parcels are delivered and accessible conveniently, overall resident satisfaction is improved.
3. Streamlined Operations: The new system allows for seamless courier deliveries, reducing the time and effort required for parcel management.
For the Residents:
1. Convenience: Residents can collect their parcels at any time, ensuring flexibility and convenience.
2. First-Attempt Delivery: The new system ensures that parcels are delivered correctly the first time, reducing missed deliveries.
3. Enhanced Living Experience: The stylish and accessible parcel box complements the overall aesthetic of Charter Place, contributing to a pleasant living environment.

The successful collaboration between Bennett Construction Limited, Greystar, and the Safety Letterbox Company has resulted in a significant enhancement of Charter Place’s amenities. The strategic relocation and optimisation of the myRENZbox Parcel Box system have addressed the parcel delivery challenges, improving both operational efficiency and resident satisfaction. Charter Place now offers a seamless and stylish living experience, perfectly aligned with the needs of modern urban lifestyles.
No-obligation FREE consultation
We welcome the chance to discuss your project and we can share all that is current in terms of standards and product options totally free of charge.
Simply complete and submit the form and we will get back in touch WITHIN 24 HOURS to talk through your requirements.
We also provide Autocad drawings as required – it’s all part of the service!
Or drop us a quick email: [email protected]

No-obligation FREE consultation
We welcome the chance to discuss your project and we can share all that is current in terms of standards and product options totally free of charge.
Simply complete and submit the form and we will get back in touch WITHIN 24 HOURS to talk through your requirements.
We also provide Autocad drawings as required – it’s all part of the service!
Or drop us a quick email: [email protected]